Question 1

Does RZ Smokes impose an age requirement for ordering and shipping products

Accepted Answer

Yes. RZ Smokes Wholesale has the right to refuse the sale of products  to any person under the legal age to purchase tobacco products/vapor  products according to their local laws. RZ Smokes Wholesale  also has the  right to ask customers to provide proof of age and all other information  required for PACT ACT compliance.

Question 2

How long does it take to process my order once it’s placed?

Accepted Answer

Orders are typically processed within 24 business hours of being  placed. Most orders received by 3 P.M. (EST) are shipped the same day.

Question 3

Where does RZ Smokes Wholesale ship from?

Accepted Answer

RZ Smokes Wholesale ships from our warehouse in Easton, PA.

Question 4

How long will it take for my order to get to me?

Accepted Answer

Once your order is placed and processed, you should receive your package within 2-3 business days for domestic shipping.

Question 5

What if my package gets lost or stolen during shipping?

Accepted Answer

If you believe your package has been lost or stolen during  shipping, please call the carrier and report it using your tracking  number. Next, file a police report. If you are a consumer with a  business and/or employees, it is extremely important that you file a  police report so you can vouch for your business and the members who  work there. Once you have obtained the following information, please  contact one of our Customer Service representatives for information on how to replace your product(s).

Question 6

What methods of shipping does RZ Wholesale offer?

Accepted Answer

Our standard and express shipping is through UPS, FedEx. We also offer  shipping methods through freight forwards and LTL shipping lines.Unlike many other web sites that have special rules and lots  of fine print, RZ Wholesale has a transparent and clear shipping  policy for all orders placed on our website, without any special  exceptions.

We are committed to delivering your order accurately, in  good condition, and always on time promised by us on our website.     Each order may be shipped only to a single destination address  specified at the time of payment for that order. If you wish to ship  products to different addresses, you shall need to place multiple  orders. We make our best efforts to ship each item in your order within  2-3 working days of the order. However in some cases, we may take  longer, up to 5 working days, We ship on all weekdays (Monday to  Friday), excluding public holidays. To ensure that your order reaches  you in the fastest time and in good condition, we only ship through  UPS, FedEx. While we shall strive to ship all items in your order together,  this may not always be possible due to product characteristics, or  availability.

Question 7

DECLINE SHIPMENT

Accepted Answer

If you believe that the product is not in good condition, or if  the packaging is tampered with or damaged, before accepting delivery of  the goods, please refuse to take delivery of the package, and contact us mentioning your order reference number. We shall make our best  efforts to ensure that a replacement delivery is made to you at the  earliest

Question 8

DELAYED AND LOST SHIPMENTS

Accepted Answer

Shipments can experience delays and complications beyond RZ Smokes  Wholesale control. While we will make every effort to work with the  carriers on your behalf to locate and expedite these shipments,  customers assume full responsibility for their packages as soon as they  have been shipped from RZ Smokes WHOLESALE (FOB Shipping Point). We will not take any responsibility for lost package or wrong  address.

Question 9

CASH ON DELIVERY (COD) & COMMERCIAL ADDRESSES

Accepted Answer

We are not able to provide cod services due to some  restriction.Because of federal and state regulations requiring age  verification, RZ Smokes WHOLESALE ships to commercial addresses only.  Shipments to residential addresses or post office boxes will canceled  without warning.

Question 10

RETURNS POLICY

Accepted Answer

In response to the dynamic market conditions and the continuous  introduction of new products, we have decided to make an important  update to our return policy. The return  policy for Disposable and E-Liquid Products are Non-Returnable and  Non-Refundable, all other items purchased from RZ Smokes Wholesale will be  adjusted to a 30-day window from the date of purchase. This change is aimed at adapting to the fast-paced nature of the  Smoke & Vape market and ensuring that you have sufficient time to  assess and return items if needed. We understand that the constant  influx of new products can lead to fluctuations in customer preferences,  and we want to provide you with flexibility and peace of mind. This step is necessary to ensure we don't incur losses due to  changes in product demand. By aligning our return policy with industry  standards, we can better manage our inventory and continue to offer you  high-quality products at competitive prices. Additionally, please note that, moving forward, we cannot accept  any returns for expired items. We encourage you to check the product  expiration date upon receipt and contact our customer service team  immediately if you encounter any issues.

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